Customer Service Representative I

Sheetz Data Ethics Policy
Effective 4/1/24

Sheetz offers its employees a competitive wage and benefits package and the opportunity for career growth and advancement. Sheetz is a data-driven organization that seeks to make decisions based on data, and some of that data comes from candidates and employees. Sheetz uses this data to better understand its employees, candidates, and labor markets surrounding our operating locations.

Specific to candidates and employees, Sheetz collects data throughout the employee lifecycle for various reasons, such as data required to maintain basic employment services (i.e., payroll, benefits, etc.), and to comply with applicable federal, state, and local laws and regulations (i.e., mandatory government reporting). Even within the application process for employment, Sheetz asks candidates to complete a Voluntary Self-Identification. Most importantly, Sheetz collects data to help gain a more complete picture of its workforce and key parts of its employees' identity.

This data helps Sheetz better engage its workforce, create programs and benefits that support employees and what's important to them, and allocate resources and evaluate opportunities to enhance or develop targeted strategies, new policies, or processes specific to employees' needs and potential candidates' needs. Sheetz believes that to continue to be successful, it must amplify its culture to be authentically inclusive of everyone regardless age, ancestry, citizenship, color, disability (physical or mental), family, marital or parental status, gender, gender identity or expression, genetic information, immigration status, language, marital status, national origin, political affiliation, pregnancy, race, religion, sex, sexual orientation, socio-economic status, veteran status, other legally protected characteristics or classes; therefore, Sheetz may ask candidates and employees for "intersectional data"- data that cuts across race, gender and other identities that intersect in dynamic ways and uniquely shape each individual.

Employee and Candidate Information is Protected
Any sensitive, identifying data collected from candidates and employees is visible only to a small team of Sheetz employees who have authorization to view it on a need-to-know basis for business purposes. These employees are bound by confidentiality/non-disclosure requirements and policies. The information provided will be kept strictly confidential and used only in ways that are in accordance with federal and state laws and regulations, including those which require the information to be summarized and reported to the federal government for equal opportunity and/or use of Sheetz Inclusion, Diversity, Equity, and Accessibility (IDEA) efforts.

Sharing of Partial Data
To conduct normal business operations or to construct company work schedules, the sharing of partial candidate and employee data may be necessary. In other words, details like legal first and last names, employee-provided preferred first name, pronouns, birthdates (day/month), personal telephone numbers, and/or email addresses are not considered confidential and may be shared with those who need access to such information within Sheetz for business purposes.

Company-assigned information, such as job titles, telephone numbers, email lists, facility or location information, and organizational charts are considered to be proprietary information to be used for internal purposes only. Sheetz may communicate or distribute such proprietary information as it deems necessary to conduct business operations.

Sheetz Privacy Policy
Sheetz follows the guidelines outlined in its Privacy Policy, which can be accessed here. In addition, any data used for internal reporting purposes is confidential and done on an aggregated basis. Information regarding an employee's race, gender identity, etc. is NOT made available to an employee's manager, peers, or coworkers. Sheetz does not discriminate on the basis of an applicant or an employees' status which is protected by law. The decision to provide or not provide voluntary information will not impact or influence a candidate's eligibility for employment or an employee's ongoing employment in any way. Gathering data to better reflect and understand its candidates and employees is important to maintaining and improving our strong and unique culture.